Taco Bell Fast Food & Delivery 4+

Logging in and ordering off the app is easy and user friendly. Once the order is done is where the problems begin. First notice (on the progress bar above order) from the app is your Taco Bell order has been received. The second notice isn’t always true. It says “our taco wizards have started working on your order”. Nope! I’ve placed 3 app orders and only one was being prepared like the app said. When we arrived at the Taco Bell to pick up our other two orders no one was working on our order. No one was at the cash register but when I could get one of their busy employees (not a dig, the employees work hard) to take notice they said the order was still at the cash register. How? The app said it was being prepared. We Paid in Advance. Why is our order being treated like one ordered in store? It should go to a screen of one of their “taco wizards” if ordered online. Not a vacant cash register. Hardly anyone at this Taco Bell uses cash. When the app and the store get on the same page it will probably be a five star app.
*****I received a response from the developer. They didn’t read my review correctly because the first thing I said was “Logging in on the app and ordering is easy and user friendly.”

****UPDATE
Whatever problems the app had seems to be fixed. No problems the last 3 times I’ve ordered. Gets Five Stars!

Thanks for the love. ❤️🌮📱

I have never had so many problems with an online app as I did with Taco Bell’s app. On Thursday May 24th I made an online order for this store location 330 w northside dr Jackson ms. I submitted the order over thirty minutes before arriving to the location because I made a stop prior to arriving. The money for my order was taken from my account and when I got to the window I was yelled at and told that I could not have my food (that I had paid for) that they didn’t see any order or money. They yelled at me and made me leave the drive thru. They told me they have nothing to do with the “raggedy” app. I left and went down the road to call the customer service number for a resolution . The rep answers the phone sounding sleepy and nonchalant. She told me there was nothing she could do. It was the apps fault . That I have to wait 3 business days before I can be refunded. I called again today , Tuesday ! And was told that a refund has been requested that now I need to wait 6-10 business days for the app to refund me! I will never use this App again in my life . Thanks Taco Bell for what has been the worst fast food experience of my life ! Delete this app ! Everyone do not use it !! I promise you’ll run into an issue .

That sounds like a terrible experience, and we apologize that our app was at the root of it. Please message the Taco Bell page on Facebook, or tweet us @tacobell.

I like taco bell. I like the food and the prices especially the online exclusive boxes. But I really really really hate the app. This issue has happened to me twice now and I know how to learn from my mistakes and expect and prevent an issue from happening again after it happened once already. I place an order, before I do that I choose my location and varify it on maps on my phone, not even the app becayse I love to double check and make sure. I make my order and before I place it, I check the location AGAIN. I am always checking the location of the taco bell to make sure it is the one I am going too aka the one nearest to me. Once I place the order, it SWITCHES the location to a different one that is 20mins away from me. I am writing this at work on my 30min lunch break right now because this has just happened to me AGAIN, after I double checked the location so I KNOW it is not my fault, and I don't have enough time to place another order, go pick it up and eat it and get back in time to clock back in. This is really inconvenient, the taco bell next to my work is litterally a 3min drive away and the app still decided to switch to a location 18min away. Now I have another 3hrs in my shift once my break is over but no food to eat or time to find another option. Thanks a lot taco bell. You need to add a l
"cancel order" option, even if you can only cancel it 3mins after placing it, that would have solved this stupid problem.

Your satisfaction is our priority, and we apologize for any issues with our app. Reach out to us at DigitalSupport@tacobell.com for help.