Panera Bread 4+

I absolutely love the Rapid Order pickup option. As someone with a short lunch break, I have little time for standing in line then waiting for my order. As someone who hates making phone calls to place orders, the no-human-contact aspect is wonderful! However, I've had several issues with inaccuracies in my orders, and I wish there was a way to send an email about them as well. It seems counterintuitive to create an app for people who obviously dislike placing order phone calls but to require a call to fix issues. To date I've paid for several items I didn't receive, and frankly I'll give up on going to Panera before I start making complaint calls every other order.
Later update: I really wish they’d update the app to display the *closest* locations rather than the most frequent. Lunch is a busy time, and sending an order to a restaurant 50 miles away by accident is an expensive mistake I’ve made twice now. My fault, yes, but both times it was because I was in a hurry and the app defaulted to my last order location and I didn’t notice.

Whoever made this app an ‘editors choice’ either lacks knowledge or did not spend much time testing it.
For example, when it comes to payment cards / gift cards connected to the app account, there is a ‘current balance’ but no account sheet showing purchase and resulting balance history. You need a sheet of paper to keep track of the accounting. Starbucks and Dunkin’ do that better.
The GUI is cumbersome and looks convoluted and dated. ‘Profile Settings’ for example has 9 menu entries, e.g. ‘past orders’, ‘payment cards’ etc but you have to log into each of those settings separately. I kid you not: you click on ‘payment and gift cards’ and have to log in to check you balance. You go back and click on ‘past orders’ and you have to login again. You write down the charged amounts and go back to the ‘payment cards total’ and you have to login again. (I am an IT Project Manager and have seen my share of badly designed software, but this is way up there..)
And even though a payment card is connected to the account, when I used it at the Panera Store register the total card balance was updated in the app, but the purchase was not listed - the person at the register suggested to go online and type in the receipt data and request to get it manually updated.
Sorry you ‘editors choice’ award judges - other store apps are way ahead in user friendly design, speed, feature rich design and interactivity with smart devices.