Planet Fitness 4+

Planet Fitness has been an amazing part of my fitness journey! I absolutely love the welcoming atmosphere and the friendly, helpful staff who are always available to offer support or answer questions. The gym is consistently clean and well-equipped with everything you need—whether you’re just starting out or ready to push yourself to the next level.
One thing I especially appreciate is the variety of online workout options. As a beginner, the guidance and structure they offer really help me stay consistent and confident. My favorite by far are the 10-minute hot cardio sessions on the app. They’re quick, intense, and get my heart rate up fast—perfect for my schedule and fitness goals!The only downside is that the app could use a visual refresh. It’s a bit confusing to navigate at times and doesn’t feel very polished or user-friendly. A more intuitive and visually appealing design would make a big difference.
Fitness has truly made working out something I look forward to. Highly recommended for anyone looking for a supportive and effective fitness environment!

Thank you so much for being a member of our Planet and supporting the PF App!

I haven’t tested out everything else on the app; I do my own workout and I’m sure there are MANY amazing tools for people and the crowd meter is just one tiny thing compared to the vast ways this app can benefit your workout, HOWEVER: I think it’s a big deal since I bet EVERYONE looks at it and regardless of how a person works out, NO ONE likes working out in a gym that’s too crowded; that’s universal and I WOULD be using this feature all the time if it were actually accurate.

The crowd meter on the app is deceptive and stupid. I was there the other day with two bars and it was pretty busy. I had to wait to use some equipment, and at that point I checked again and it had 3 bars. It never filled in more bars than that though. So by this logic 4 bars should be maxed out; or 5 bars MAYBE if there are like, lines to use everything! Why would it go up to TEN BARS and make us think it isn’t busy! The fact that PF tries to make it LOOK like it isn’t very busy renders the whole thing useless and deceptive.

I thought it was a neat feature that I’d use a lot when I signed up, but now I see it’s only a marketing ploy and PF is a lot busier than anyone would ever want. You should be truthful about it and 3 bars should really be around 7. Or change it to 5 bars being the max. Either way, the way it’s set up now with 10 bars and only having it at 2-3 all week long is misleading and pointless.

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There has been the problem with some of the PF locations not offering training classes due to the staff failing to hire trainers although they advertise that they offer them for members which is included as part of their membership. However members are aware that they are paying for this service out of their monthly fees and/or from the annual fees they’re being charged for at the location where they signed up. Apparently, it has been weeks, if not months with no available fitness coaches throughout the LA locations. Who do we report this to? Perhaps the district managers? It just seems that they are not seeking or hiring them out of due diligence and rather letting this part of the job slip. Also their app lets you schedule the appointment times with the opening slots even though there are no trainers available for those times at all. Goodness, that is misleading. The staff are aware of this issue yet they don’t seem to take this up to the corporate. If they did the it should’ve been somewhat fixed by now. However if you don’t have coaches at your locations, let the members be aware of it by posting signs at the gym so they know the current update. We’d love to see those classes to become available with what they’re claiming on the PF website!

Thanks for sharing your feedback with us! We're constantly working on ways to improve the PF App experience, so we'll be sure to pass this along for you.