Philz Coffee 4+

Great but not great

I love that I can order through the app so my coffee is ready by the time I get to the place especially if there’s a long line.

However the app algorithm is very confusing. It’s not user friendly where you just choose which coffee you want to order, size, and add ons. Instead of a list, you have to swipe left or right like you’re on a dating app -not that I ever used one but my friends have shown me how a dating app works. IMO I like “lists” format because of its simplicity but this app has a whole sentence & you just click on the specific word you want to change such as “I want a size [blank] with [light/regular] ice,” etc.

Also another thing, I don’t know if it’s just me but the locations are listed in categories of area whereas the Bay Area has 3 different areas! They have almost ALL the locations in the Bay Area except the ONE that is closest to me which is SJSU campus. They even have a pick up station so I’m not sure how they're getting orders if they’re not on the app.

Hopefully you guys can find a way to make your app more user friendly and please add more locations!

Developer Response ,

Thanks for the detailed feedback! You can view our entire drink menu via the "Menu" screen on the app if that's how you prefer to order. Our "My Philz" page is intended to suggest drinks (like our baristas would in person) as well as store your regularly ordered drinks for quick re-ordering in the future. We'll take your feedback into consideration for future improvements! Also, our SJ location is not on our app, but is still using Caviar so you can continue to order through them.

So bad

They really need to fix this app. It’s been a problem for a long time. It takes forever to load, says the store isn’t taking orders but if you restart the app then it works, freezes when trying to make a payment, etc. I have to restart this app every time I order a coffee because something is wrong with the app. Hard to believe that in today’s world that such a good coffee store has an app that feels like it is still in alpha development.

Needs improvement

Cute graphics. Terrible UI. Don’t be afraid of words and input categories. Ive tried three times to pay with Apple Pay and failed. Get it together. Point of sale is crucial.

The Philz I go to on golden gate won’t take other food apps so I’m stuck w this nonfunctional app. I guess I have to order the old fashioned way: in person. Ugh!!

Developer Response ,

Thanks for sharing your feedback. Please reach out to support@philzcoffee.com and we'd be happy to help you out with any Apple Pay issues you are experiencing!