Olive Garden Italian Kitchen 17+

I’ve used the app to order Olive Garden a few times but have hit a couple issues recently that make it easier to just call in an order or order on the website:

1. I ordered a kids meal with a side and the order errored out with no explanation. When I called I found they were out of the item. The app needs to handle unavailable items better (don’t show them as available and let the customer know why the order failed in this situation)

2. Last night I tried ordering and no matter what payment method I tried (Apple Pay, saved credit card, and PayPal) the payment failed. I called in my order and had no issues with the same card.

This app could be good but it’s slow and frustrating! When you add an item there is a banner that says “Added!” and drops down from the top of the screen but never goes away. So if you’re ready to check out you need to tap on the “bag” icon on the top right corner of the screen, you simply can’t because the banner is still there from 10 minutes ago, covers it up so you’re never able to access the cart until you shut down the app and log in again. There is a “bag” icon at the bottom and one at the top right of the screen, same icon yet they have different purposes, bottom icon takes you to the menu, top/right icon takes you to the cart to check out. That’s very confusing and since the app is slow, you just can’t afford to waste any time trying to figure out how to pay. Also I added an item that didn’t show up in the order at the end, I guess the app didn’t register it.

This app needs a lot of work. It took me about 20 minutes to order food with the app, but would have been a lot faster if I had just called to order. Having this app defeats the purpose of convenience. Slow, not intuitive, have I mentioned how SLOW it is?

I’ve had the Cheddar’s, Olive Garden, and Longhorn Steakhouse apps installed for awhile so I can order from them easily. This was fine until the devs installed an annoying and creepy new “feature” with the latest update. All of a sudden anytime I clicked on a phone number from a website, app, or even from my contacts list - Cheddars, Olive Garden, and Longhorn Steakhouse suddenly showed up in this menu! They aren’t even in my contacts list! I DO NOT want to see their names pop up when I’m just trying to call my friends or a phone number for a business on a website. This is absolutely invasive, controlling, and ridiculous! I tried turning off multiple settings and the only way I could get rid of them was to delete the apps. Unfortunately this didn’t completely remove them - now the drop down menu says “phone phone phone” where their names used to be. So my call drop down menu has been permanently maimed by these apps! I’m reporting the apps to Apple and will never frequent these restaurants again - they’ve lost a customer! Invasive and unwelcome marketing!