L&L Hawaiian Barbecue 4+

This app seriously needs an update, the only reason I gave it two stars is because of the times it has worked it is useful but with some of the me u items not even having pictures and many options not being available due to poor maintenance it really make it difficult to want to continue to even order in person with this business. Poor maintenance seems to also be consistent with some locations I have been to recently. You’re better off ordering through a business’ app that actually works.

Not sure why I even have the app downloaded anymore, but I guess part of it is that I racked up a bunch of loyalty points back when the app DID work, and now I haven’t been able to order at my restaurant for months. And the app isn’t even consistent with what the error is: sometimes ordering for the location is unavailable, other times only two food items are listed on the menu, other times I get all the way to the end of the process and the payment process flubs. I’ve sent messages to corporate contact emails and even their social medias but it’s apparent they don’t really care. Also new development: I can’t even order online through the desktop website anymore. It lists a single food item available for ordering. Really disappointed in L&L

Despite having an “order online” button on the Aurora, CO store location, you are forced to download the app and register an account in order to even be told that your location doesn’t offer online ordering. At the Aurora location, I’ve sat on hold for 15 minutes and gotten to the restaurant and discovered there was nobody in line and no reason they couldn’t have taken an order fifteen literal minutes ago. It’s ridiculous that they do this and then have the gall to be dishonest about online ordering. I shouldn’t have to periodically download this app to check again if online ordering is yet available. Fix your website and stop promoting “ordering online” for location detail pages that are not yet supported.