Firehouse Subs App 4+

The subs at Firehouse Subs are absolutely delicious and always fresh, flavorful, and satisfying. I keep coming back because the food is consistently great. However, the app leaves a lot to be desired. It really needs improvement. I usually order the same thing, but the app doesn’t save my past orders or favorites, which is really frustrating. Every time I want to place an order, I have to manually go through the whole menu again to pick what I want. A simple re-order or “favorite items” feature would make the experience so much smoother. Please fix this—it would make enjoying your amazing food even better!

Thank you for your invaluable feedback regarding our app and your experience. We do hope to see you on another visit sometime soon. - Jessica/Guest Services

Everything about this app makes it easy to order for pickup or delivery including the menu with pictures and descriptions. The only thing that is lacking is being able to add a gift card in to pay for my order. I love to use gift cards to pay for my meals. After purchasing a FireHouse Subs give card found out that if I want to use it, I’ll need to go in person to place my order. That’s not convenient!!!!! There’s usually quite a wait for whatever I order and being able to place an online order then go and pick it up is absolutely the Best way for me and my family to order but I can’t use a Firehouse Subs gift card to pay for it. Next time I’m standing in front of the gift card stand at my shopping store that gives 4X points I’ll have to choose another restaurant to spend my money with because I’m not going to waste time waiting when I never eat there at the restaurant

Thank you for your feedback regarding gift cards on mobile and online orders. We hope to provide a 5-star experience through our app soon but at this time gift cards can only be used on in-person orders when picking up or dining in at the restaurant. We apologize for the inconvenience but appreciate you being a loyal fan!

The app in and of itself is user friendly. The overall experience of picking what I want on the sandwich is very straightforward. And it's easy to reorder previous purchases.

Here's the stupid. I don't allow a lot of apps to send me notifications. So if I allow one, it's one from which I want information. Getting The notifications on THIS app is like going from Greenville, SC to Asheville, NC by way of Los Angeles, Ca. If I touch a notification in my feed, it opens the app.... which sends me to a website..... which prompts the Apple app store to open...... to the Firehouse Subs app store page..... which tells me to open the app. WAS THIS DESIGNED BY RUBE GOLDBERG!?!?! Talk About Taking The Long Way Around! That opened 3 apps...count it....1) Firehouse Subs, 2)Web browser, 3)App Store,....3 apps just to do 1 thing and I STILL have yet to see the notification. That's as stupid as asking for pickles on your sandwich and getting a long pickle spear on the side instead of sliced pickles ON the sandwich! Are you SERIOUS....!?!

We’re sorry to hear about the issues you’re experiencing with the app. Please reach out to us at www.firehousesubs.com/support to be connected with a support agent so your concerns can be addressed properly. We appreciate your feedback so we can continue to improve.