Dairy Queen® Food & Treats 4+

Question about APP

We have been buying $50 Dairy Queen gift cards at Giant Eagle for many years. That not only gets us the delicious Dairy Queen treats that everyone in our family loves, but a few cents from Giant Eagle for gas purchases. However when I ordered through my app it would only take a credit card, not a gift card. I was not happy about that. I think the app needs a section where you can communicate what you have to say, not just choose the option that Dairy Queen gives you. My example is we always get a peanut butter parfait with chocolate ice cream. In spite of ordering that on the phone last time, we got the standard parfait with vanilla ice cream. Since my fiancé has been getting these for several years, he didn’t take the time to look at his order until he got home. He was extremely disappointed, and I felt that we should’ve had a way to avoid that. We absolutely love your treats, and the app was a fantastic idea, but we hope you’re going to iron some of the wrinkles out! Thank you.

Developer Response ,

Thank you for sharing your feedback. It’s very valuable as we are actively building our app feature roadmap. We appreciate your thoughts as we continue to add features & enhancements on a regular basis. We hope you continue to enjoy the sweet deals we’re sharing.

Won’t be back to this location

The people here are very rude. I placed a mobile order and it was pouring rain. The young girl at the drive-through told me that I needed to circle back around because my order had not pulled up yet. I circled back around the drive-through and when I pulled up, she said I told you you needed to come inside to pick up your order. She was very rude and again it was pouring rain and I had my newborn son in the back seat and explain to her that I was coming through the drive-through for that purpose so that I did not have to get him out in the rain. She said well the next time you need to make sure that you listen to my instructions and you need to figure out how to order appropriately in the app and do a drive-through order instead of a pick up inside order, this is the second time I have dealt with someone being rude at this location. Previously, they had forgot to make my order and I was sitting in the drive-through for nearly 10 minutes and had to blow my horn to get someone to come back to the window and told them that they were missing half of my order. Clearly, they need to get their stuff together and be more careful about who they hire or get a new manager that is going to take care of this and not allow their staff to be rude to their customers. I will not be back to this location in Athens, Tennessee again. I will go to the dairy barn or the grocery store before I ever step foot back on this property.

Developer Response ,

We’re very sorry to hear you have been disappointed in the service at one of our locations. Please contact the independent franchise operator at that location for immediate and personal assistance.

Not a good experience

I placed my order online and was told it would be ready at a certain time. I get there at that time and not only is the order not ready, it hasn’t been started. I initially placed the order to pick it up through drive-through but when I saw the line was around the building, I went inside And I should have known that they were having issues when the cashier took the guests order in front of me, and then immediately after giving him his change went into the kitchen to become the cook. I would not have had an issue with a lot of this because I understand the business and The employees on were trying their best despite being overwhelmed, but the problem I had was that I paid extra for the large cheese curds, and when I was finally handed my order almost a half hour after the expected time I was getting ready to leave when I checked the bag to make sure everything was there and they were missing. I asked the what appeared to be person in charge and she said “oh we were out of cheese curds so I just gave you an order of french fries”. I was never told that ahead of time or offered any type of discount or anything for the extra expense that I paid And the fact that they weren’t even going to tell me about it and try to sneak it past me is what gets me the most.